Trainer
Co-Trainer(s)
Delivery Manager
About the Course
This course equips delivery managers with the skills and knowledge to improve predictability, reduce lead time, and drive continuous improvement. Learn how to implement Kanban effectively, manage risks, and lead with confidence in a self-organizing workplace.
Who Should Attend?
Those responsible for improving predictability and reducing delivery time
Managers leading self-organizing agile teams
Individuals accountable for delivery and customer-facing teams
Professionals aiming to enhance workflow and meet customer expectations
Flow managers seeking career progression
Key Objectives
Understand the role and impact of a delivery manager
Develop a systems-thinking approach to Kanban implementation
Learn to visualize work, workflow, and decision-making information
Apply Kanban systems, limit WIP, and improve flow efficiency
Use key metrics to manage and optimize workflow
Implement policies that balance risk, empowerment, and autonomy
Leverage feedback loops to drive continuous improvement
Lead essential practices: delivery planning, replenishment, risk review, and operational reviews
Utilize models for hypothesis-driven improvement
Course Outcomes
Gain confidence to lead with measurable outcomes
Build credibility to drive improvements and take action
Implement predictable and consistent delivery systems
Enhance value as a manager in a self-organizing workplace
Achieve tangible business benefits (Based on Real applications):
- 4x productivity increase
- 90% lead time reduction
- Significantly improved customer satisfaction and market competitiveness
Participants
