Rodrigo da Silva Prado

<p>Certified PMP® - Project Management Professional by PMI®, PSM I by Scrum.org™ and TKP by Kanban University with a career developed in the IT Project Management (SAP® ERP HCM, SAP® SuccessFactors, TOTVS® Protheus, BI , CRM).</p><p>15 years of experience managing &nbsp;Technology Environment and Information Technology Project Management, as well as managing a support team for AMS SAP® ERP HCM and SAP® SuccessFactors. Responsible for designing and seeking new processes and procedures aimed at operating performance gains and resulting in increased profitability for the company, with technical/operational feasibility analyzes of scenarios and future actions.</p><p>Project management, following the best practices of waterfall and agile methodologies such as Kanban, Scrum, PMI® and the SAP® Activate methodology involving demand control, schedule definition, feasibility analysis, negotiation of deadlines and scope , ensuring compliance with the deadlines and quality required by the organization. Strong technical skills improved and developed in the MBA in Project Management and in the graduation in Computer Networks.</p><p>AMS Support Management SAP® ERP HCM and SAP® SuccessFactors. Support team management with development and implementation of processes and service standardization, thus generating a 45% increase in the service rate within the SLA and an increase the Operating Margin to 50%.</p>