Claupe Oliveira

<div>Working with IT since 2006 and having more than 10 yrs of experience managing Service Desk and IT Operation teams. People, knowledge, metrics, crisis, and conflict management, as well as the result and client-oriented using ITIL practices. Solid experience with quality metrics in IT environments with strong governance, involving Problem Management, Change, Incidents, and Knowledge.&nbsp;</div><div>&nbsp;</div><div>Experience in a multinational company with international clients, ITIL 4 certified professional, graduated in IT Management, post-graduate MBA in Leadership, Innovation, and 3.0 Management, graduating Executive MBA in Management with Emphasis on Project Management.&nbsp;</div><div>&nbsp;</div><div>Knowledge in LGPD, interested in continuous improvement and agile methods, studying practices and improvement initiatives in IT environments through Lean, Six Sigma, Scrum, Kanban, UX, and Design Thinking. Attentive to new technologies, frameworks, innovations, market demands, and means to add value to work.</div>