About Me

<p>Matt is a highly experienced practitioner, manager and coach with expansive knowledge of Lean Agile, Kanban, ITIL/ITSM, Service Operations and Business Transformation with over 20 years experience. Matt has facilitated transformations that have resulted in huge cost savings, improved service outcomes, increased quality and reduced variability with sharp increases in satisfaction for staff and stakeholders alike. Matt has taken this experience and shared it to become an active contributor to the Agile ITSM/DevOps movement, occasional blogger, conference speaker and contributing author to VeriSM | Service Management for the Digital Age.</p>

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