Getting Started with Kanban: Improving Service Delivery

At the end of this intensive course participants will have knowledge and experience in:

• The essential concepts of Kanban and their application in the particular context of attendee’s organization
• Improve team performance limiting the work in progress (WIP) and reducing multi –tasking
• Visualize current and pending work so that all stakeholders have visibility in the current progress and impediments in the workflow and be able to contribute to their optimization
• Design a kanban system for a service.
• Define the replenishment and delivery cadence that best fit  customers’ needs of and team's capacity
• Define classes of service and use them to address the variety of customer requests
• How to get started with Kanban with special orientation for traditional-management organizations.