Kanban Systems Design

COURSE OVERVIEW

Kanban is more than visualizations and cards. There is a method behind discovering how the work flows through a team. The Kanban Systems Design course aims to not only introduce the Kanban Method for managing workflow, but also to apply the STATIK (Systems Thinking Approach to Introducing Kanban) approach to integrating Kanban into your present services. Learn the required upkeep of a Kanban system to support more efficient and higher quality in delivery of those services. Understand demand versus capability within your services, and how to identify hindrances to efficient flow of the work.

LEARNING OBJECTIVES

• What is Kanban? Understand its roots, the principles, and the practices.
• How to visualize work, identifying dysfunctions and issues.
• Balancing demand and capacity.
• How to work with shifting priorities.
• How to deal with work interruption and multi-tasking.
• Adopting a service-oriented mindset.
• Using metrics and charts to improve process and delivery.
• Selecting what to start, what to postpone, and what to drop. Managing risk.
• Identifying Classes of Services and defining Service Level Agreements.
• Starting with Kanban: STATIK.
• Kanban at different scales: at team level, multiple teams, multiple projects, etc.

WHAT YOU’LL LEARN

• The Kanban method, its practices and guiding principles
• A systems thinking approach to designing and introducing Kanban systems in your organization
• Ways to improve services delivery to be customer-focused and needs-sensitive
• An understanding of Pull-based workflow
• The benefits of limited Work In Progress (WIP) to increase your team’s efficiency

TARGET AUDIENCE

This program is designed for professionals who are responsible for process optimization, business performance, and project management: managers, IT directors, heads of departments, middle managers, team leaders, project managers, technical managers, engineers, and anyone who is interested in the results of the work of the various groups of people. Also, this training will be useful to Scrum Masters, who want to help their teams to get to the next level.

PREREQUISITES

There is no pre-requisite for attending this class.

PREREQUISITES

Participants should have completed Kanban System Design (KMP1) certification.

COURSE TOPICS

• Overview of the Kanban method

• History, principles, values

• Internal and external sources of variability and dissatisfaction with the process
• Analysis between the system’s demand and capacity
• Risk management with Kanban: Classes of Service
• Kanban system design

• Ticket design
• Kanban boards design
• Limiting work in progress (WIP)
• Making policies explicit

• Queues, flow control, metrics, measurements

• Little's Law
• Cumulative Flow Diagram
• Lead time distribution chart
• Control chart

• Meetings in Kanban
• Full-Scale simulation of the Kanban system