Live Virtual Classroom: Certified Delivery Manager (DLM)

This event takes place online

Description

The course focuses of unblocking the challenges faced in managing the work and delivery of intangible goods, of which there are many. The new Delivery Manager course and credential enables managers to greatly improve the performance of delivery in their business. It provides the understanding and skills to create a Kanban System that increases product delivery for greater reliability and consistency.

The course can help you take your organisation from Maturity Level 2 to Level 3 on the Kanban Maturity Model (KMM), with the role of the Delivery Manager improving the flow of work, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organisation and enables it to scale-up beyond the team level.

Based on Kanban case studies and experience reports collected over the last 20 years: Effective Delivery Managers have produced tangible business benefits of 4X productivity, 30% lead time reductions, dramatically improved customer satisfaction and market leading competitiveness.

• Understand the operations and management practices of the Kanban Method

• Learn to visualise work, workflow and information that affects decisions

• Learn the value of limiting WIP, using Kanban systems and pull

• Learn important metrics for managing and improving flow

• Understand how to use policy to manage risk and enable empowerment and autonomy

• Learn to lead Delivery Planning, Replenishment, Delivery Review, Risk Review and Operations Review

• Understand models used to create hypothesise and manage work

Prerequisites

• 1 month subscription to KMM+, giving access to all the content and latest updates to the Kanban Maturity Model book, KMM posters and video resources

• Trial access to the Kanban+ platform

• Membership to the Red Tangerine Slack channel giving access to our alumni community

• Further support with your real-world experiences, with an optional, complimnetary follow-up session

• Free re-sit of the class if you want a refresher in the future (subject to availability and viability)

About the Trainer

David Spinks

David's professional experience spans roles of; Agile Trainer, Agile Coach, Scrum Master, Kanban Service Delivery Manager, Team Leader and Software Developer in a variety of industries, including finance, eCommerce, social housing and education. He is a Kanban University Accredited Kanban Trainer (AKT) and Kanban Coaching Professional (KCP), and a Scrum.org Professional Scrum Trainer (PST). David is also the co-author of the books https://redtangerine.org/facilitating-professional-scrum-teams/"; target="_blank" title="Facilitating Professional Scrum Teams">Facilitating Professional Scrum Teams, https://redtangerine.org/mastering-collaboration-in-a-product-team/"; target="_blank" title="Mastering Collaboration in a Product Team">Mastering Collaboration in a Product Team and https://redtangerine.org/adopting-agile-across-borders"; style="text-decoration-line: underline; outline: 0px;" target="_blank" title="Adopting Agile Across Borders">Adopting Agile Across Borders.

David believes in servant leadership, and he values environments where empowerment, autonomy and flexibility enable teams to do the best work possible. He is committed to continuous learning and development in himself and others. He is passionate about getting the best out of teams and seeing people reach their full potential.

David is active in the global Agile community, including blogging, and speaking at conferences and meetups around the world.

David enjoys travelling, keeping fit, the outdoors and spending quality time with his guitar.